Answers about your test.
Here you will find answers about test requests, ordering, costs, blood draw and results. Please discuss medical questions about your tests with your practice. Can't find your question? Contact
Access and test request
How do I access my test request?
You will receive two e-mails: one with your login details for the patient portal and one with the link to the tests requested for you. There you can see all the details and order the handling from 99Tests.
Does the test request commit me to anything?
No. Your practice has requested the tests for you without obligation. You decide yourself whether you want to order the lab handling from 99Tests.
Who chose the tests?
Your practice chose the tests and requested them for you. 99Tests organizes the handling. Please discuss questions about the choice of tests or their medical meaning with your practice.
Costs and documents
What does my test cost?
That depends on the tests requested, your insurance status and whether your practice covers any of the costs. You will see the costs of the lab tests and of the handling in the patient portal before you order. We tell you the costs of a blood draw arranged through 99Tests separately and in advance.
Can I submit the costs to my private health insurance or Beihilfe?
You will receive GOÄ-compliant documents by mail for submitting the laboratory costs to your private health insurance or Beihilfe. The 99Tests invoice is not suitable for submitting the laboratory services.
Material, blood draw and shipping
Where can the blood draw take place?
In your practice, organized privately or through our network – at a practice near you or, depending on availability, at your home.
How is a blood draw organized?
We contact a blood-draw professional near you. You receive the blood-draw fee and contact details in advance. Appointment and payment are arranged directly between you and the blood-draw professional. Please have the material we sent you ready and complete at the appointment.
How do I book a sample pickup?
You can book the sample pickup directly in the patient portal.
Your results
Where do I find my results?
Your practice receives the results and decides whether and when we share them with you. If your practice releases them to you, you will find the results securely in your patient portal.
Can 99Tests explain my results to me?
No. 99Tests organizes the lab tests but does not make diagnoses or interpret results. Please discuss your results with your practice.
Will I receive health data by e-mail?
No. Health data stays in the portal. E-mails and notifications only say: there is an update.
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